Payment, Delivery & Returns

INFORMATION

SHIPPING & RETURNS

EXPRESS SHIPPING

Portugal: 1 day

Europe: 1-2 days

USA & Canada: 1-2 days

Rest of the World (ROW): 2-3 days

MINIMUM ORDER VALUES FOR FREE SHIPPING 

Portugal (PT): Orders over €50

European Union (EU): Orders over €160

Japan: Orders over ¥49,513

United Kingdom (UK): Orders over £164 GBP

United States (USA): Orders over $220 USD

Asia & ROW: Orders over $337 USD

All orders to the following regions include DDP:

European Union [All Member States]

Switzerland

Norway

Canada

United Kingdom

United States

Japan

Hong Kong

South Korea

Taiwan

Singapore

DDP (Delivered Duty Paid) shipping means we cover all customs duties and fees.

We handle all shipping and customs procedures, ensuring a smooth delivery to your door with no additional charges.

Important Notes:

Free shipping does not apply to sale and/or discounted items.

U.S. Customers: A 15% import tariff applies to European products. Additional import charges may apply to items made outside the EU. These will be shown at checkout.

Read our full Delivery Policy here.

RETURNS

Returns within 14 days from the date of delivery.

Please follow the instructions for returns.

Read our full Returns Policy here.

IN-STORE PICKUP (PORTUGAL)
Same day

[Monday to Friday, 11:00 am to 7:00 pm]

You can buy online and pick up your order in the store.

In the [Shipping Address] field at checkout, select “In-Store Pickup.”

PAYMENT
 

100% Secure Payment

REFUNDS

VALID RETURNS
 

You can return purchased items within 14 business days from the date of arrival.

The refund will be issued to the original payment method you used. Please note that when processing refunds through Paypal, additional fees may apply.

As soon as we receive your returned items, our team will evaluate their condition and process the refund immediately. We will not process refunds for damaged or used products.

VOUCHERS AND PROMOTIONAL CODES
 

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VAT/CUSTOMS

Wrong Weather would like to remind our non-EU customers that Value Added Tax is not applicable to their orders. Prices shown in Dollars ($) do not include VAT.

If you are placing your order from outside the EU, local import duties may be charged when the package arrives at its destination. These charges must be paid by the recipient of the package. Please contact your local customs office for information on customs policies and import duties.

ANY QUESTIONS?